This is my very first blog and the purpose of the blog is to improve communications with customers and to keep up to date with what is happening on a regular basis.
Although the taxi company is doing very well with regular work and contracts there seems to be a big drop in phone calls with local work in the Cramlington area over the years. I aim to put that right by improving communication with customers.
I do have a very good understanding of why phone calls have dropped as operating as a small company its not always possible to answer every phone call 24/7 or at busy times of the week. I have decided to advertise my mobile number so it gives customers an extra line of communication. I will also be keeping customers up to date on times of limited availability and when there is plenty of availability to ring for a taxi.